At Sugmy, we take pride in offering high-quality, natural attars crafted with care. Your satisfaction is important to us, and we have designed a fair and transparent refund and returns policy to ensure a smooth shopping experience.
1. Eligibility for Returns
We accept returns only if the following conditions are met:
- The product is unused, unopened, and in its original packaging.
- The return request is raised within 7 calendar days of product delivery.
- A valid proof of purchase (order number or invoice) is provided.
2. Non-returnable Items
Certain products cannot be returned:
- Opened or used attars.
- Products purchased under sale, promotional offers, or clearance.
- Gift cards or customized/personalized products.
3. Refund Process
Once we receive your returned product, we will inspect it. If the product meets our return criteria, we will initiate a refund within 7 working days.
- Refunds will be processed to the original payment method used during purchase.
- If the order was paid via Cash on Delivery (COD), refunds will be issued as store credit.
- Shipping charges, if any, are non-refundable.
4. Return Shipping
- Customers will bear the cost of return shipping unless the product is found to be defective or incorrect.
- In case of defective or wrong product delivery, Sugmy will cover the return shipping cost.
- We strongly recommend using a trackable shipping service to ensure your return reaches us safely.
5. Damaged or Wrong Product Received
We ensure thorough quality checks before dispatch, but if you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- Email us at support@sugmys.com with your order number and clear photos of the product.
- We will arrange a free replacement or full refund (including shipping) after verification.
6. How to Initiate a Return
To initiate a return, please contact us at:
- Email: support@sugmys.com
- Subject: Return Request – Order #[Order Number]
- Mention your order number, product name, reason for return, and attach product photos if applicable.
Our team will review your request and guide you through the return process.
7. Contact Us
For further assistance or any queries regarding our Refund and Returns Policy, you can reach us at:
- Email: support@sugmys.com
- Phone: +91-11-42473739
- Address: Sugmy, JG3, 144-C, Vikas Puri, New Delhi – 110018, India
This policy applies only to purchases made directly from www.sugmys.com. If you purchased Sugmy products through third-party platforms, please refer to their respective refund policies.
Sugmy – Crafted for Your Senses
www.sugmys.com